We are extremely grateful to Infomark for their exceptional services and expertise on Power quality issues. As a luxury group of hotels, customer experience across the chain is of utmost importance. Some time in 2016 we were experiencing unreliability issues at our Conference facilities, Health and SPA, HVACs, Chillers, Laundry, Sensitive Kitchen equipment, Swimming pool pumps and motors, Lighting fixtures, Guest room and lounge electronics blowing often, posing a big challenge to our service delivery to our clients.
Infomark conducted a thorough energy audit and recommended surge protection using an IEEE C62.41 electrical standard, which stipulates cascade approach to surge mitigation. Since the installation of Sinetamer surge protection devices, we experienced a significant reduction in power related disruptions, ensuring uninterrupted and seamless service delivery to our guests & reduced maintanace cost in key sections within the hotel. Infomark's team exhibited professionalism, technical proficiency, and a customer-centric approach throughout the project.
Their prompt response to our urgent needs and commitment to delivering high-quality products and services have truly made a good impression on our management, extending our partnerships to Sarova Whitesands Beach Resort & Spa, The New Stanley Hotel, Sarova Woodlands and Sarova Panafric Hotel. We highly recommend Infomark to any business seeking reliable surge suppression equipment. They have become our trusted partner, and we look forward to continued collaboration.